These terms govern the use of helloLOG, a hosted activity-log service for WordPress operated by GoBird OÜ (registry code 17311365), Sepapaja tn 6, Lasnamäe linnaosa, 15551 Tallinn, Harju maakond, Estonia ("we", "us", "GoBird"). By creating an account or connecting a site, you ("you", "Customer") agree to these terms. If you're accepting on behalf of an organization, you're confirming you have the authority to do so.
1. The service
helloLOG consists of a WordPress plugin that ships activity events from your site(s) to our hosted backend, and a dashboard at app.hellolog.io where you search, filter, and manage that data. We grant you a non-exclusive, non-transferable right to use the service for your own sites, or your clients' sites if you're an agency, for as long as your account is active.
2. Accounts
You can create an account with an email and password, or sign in with Google, GitHub, or a passkey. You're responsible for keeping your credentials secure and for all activity that happens under your account. Tell us right away at [email protected] if you suspect unauthorized access.
3. Plans and fees
Current plans and pricing are listed on our pricing page: Free (one site), Starter, Growth, and Scale (paid, billed annually), and Enterprise (custom terms agreed separately). Paid plans are billed in advance through Stripe. VAT or other applicable taxes are added where required.
Each plan includes a fair-use limit on events per site per month. Going over it doesn't throttle or drop your logging — we'll email you a notice, nothing more.
4. Renewal and cancellation
Paid plans renew automatically at the end of each annual billing period unless you cancel first. You can cancel any time, self-serve, from the billing portal — no support ticket needed. Cancelling stops future renewals; your plan stays active until the end of the period you've already paid for.
5. Refunds
Annual fees are non-refundable, except where required by law.
6. Downgrading
If you move to a plan with a lower site limit, sites beyond the new limit are paused — the oldest connected sites stay active — and you can reactivate a paused site yourself once you're back under the limit. Your account and your sites are never deleted for downgrading; event data simply ages out once it passes your new plan's retention window.
7. Account deletion
To close your account and delete your data, contact [email protected]. We'll confirm the request and remove your account and activity-log data, other than what we're legally required to keep (see the Privacy Policy).
8. Acceptable use
You agree not to:
- Use the service for anything illegal, or in a way that infringes someone else's rights
- Try to gain unauthorized access to the service, other customers' data, or our infrastructure
- Interfere with the service's operation (e.g. overwhelming it with traffic, probing for vulnerabilities without our permission) or attempt to reverse engineer it beyond what applicable law allows
- Resell or provide the service to third parties as your own product, other than operating it on behalf of your own clients as an agency
We may suspend or terminate an account that breaches this section, with notice where practical.
9. Your data and our roles
For your account and billing information, we act as the data controller. For the WordPress activity data your connected sites send us, you (or your client) remain the controller, and we process that data only as your processor, under the terms of our Data Processing Agreement, which is incorporated into and forms part of these terms. Full detail on what we collect and why is in the Privacy Policy.
10. Intellectual property
You keep all rights to your WordPress site content and the activity-log data it generates. We keep all rights to the helloLOG software, the plugin, the dashboard, and our branding. Nothing in these terms transfers ownership of either to the other party. If you send us feedback or suggestions, we may use them to improve the service without any obligation to you.
11. Changes to the service
We may change or discontinue features of the service over time. We don't currently offer an uptime service-level agreement. If we make a change that materially reduces what's available on your plan, we'll give you reasonable notice by email.
12. Warranties and disclaimers
The service is provided "as is" and "as available." To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that it will catch every event on your site — it's a monitoring tool, not a guarantee against security incidents.
13. Limitation of liability
To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from these terms or use of the service. Each party's total liability arising out of these terms is limited to the amount you paid us in the 12 months before the claim arose. Nothing in this section limits liability that can't be limited under applicable law, including for gross negligence, willful misconduct, or death or personal injury caused by negligence.
14. Changes to these terms
We may update these terms as the service evolves. We'll update the date above, and for material changes, let account holders know by email before they take effect. Continuing to use the service after that means you accept the updated terms.
15. Governing law
These terms are governed by the laws of Estonia. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the Estonian courts.
Contact
Questions about these terms: [email protected] (legal: [email protected]).